Cookie Consent Policy
Last Updated: 29th July 2024
Welcome to Layer 8’s cookies policy which forms part of our Platform Terms and Conditions (the Platform Terms). This policy supplements (and its terms apply in addition to) any other terms of use or other terms and conditions agreed between you and us from time to time, including the Platform Terms and any Customer Contract. Capitalised but undefined terms have the meanings given in the Platform Terms.
Our Platform uses cookies to distinguish you from other users of our Platform. This helps us to provide you with a good experience when you use our Platform and also allows us to improve our Platform and Services.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
- How Does our Platform Use Cookies?
- Our Platform may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience and navigation of our Platform and to provide and improve our Services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- By using our Platform, you may also receive certain third party cookies on your computer or device. Third party cookies are those placed by websites and/or parties other than us. Third party cookies are used on our Platform for analytics, advertising and tech support purposes. For more details, please refer to section 4 below.
- We use the following types of cookie:
- Strictly Necessary Cookies
A cookie falls into this category if it is essential to the operation of our Platform, supporting functions such as logging in to secure areas of our Platform and payment transactions. These essential cookies are always enabled because our Platform won’t work properly without them. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our Platform.
- Analytics or Performance Cookies
It is important for us to understand how you use our Platform, for example, how efficiently you are able to navigate around it, and what features you use. Analytics cookies enable us to gather this information, including to recognise and count the number of visitors and Users and to see how visitors and Users move around our Platform, helping us to improve it and your experience of it (for example, by ensuring that Users are finding what they are looking for easily).
- Functionality Cookies
Functionality cookies are used to recognise you when you return to our Platform. They enable us to provide additional functions to you such as personalisation and remembering your saved preferences (for example, your choice of language or region). Some functionality cookies may also be strictly necessary cookies, but not all necessarily fall into that category.
- Targeting Cookies
It is important for us to know when and how often you visit our Platform, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics cookies, this information helps us to better understand you and, in turn, to make our Platform and advertising more relevant to your interests. Some information gathered by targeting cookies may also be shared with third parties for this purpose.
- Persistent Cookies
Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our Platform.
- Session Cookies
Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit our Platform until you close your browser. Session cookies are deleted when you close your browser.
- Except for essential cookies, all cookies will expire after maximum 24 months.
- For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.
- What Cookies Does Our Website Use?
- You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|
Name/type of Cookie |
Purpose |
More Information |
|
Type: Functional Cookie |
Cloudflare's bot products identify and mitigate automated traffic to protect your site from bad bots. Cloudflare places the __cf_bm cookie on End User devices that access Customer sites that are protected by Bot Management or Bot Fight Mode. The __cf_bm cookie is necessary for the proper functioning of these bot solutions. |
Retention: session https://www.cloudflare.com/privacypolicy/ |
|
Type: Functional Cookie Name: __cfruid |
Used by the content network, Cloudflare, to identify trusted web traffic. |
Retention: session |
|
Type: Functional Cookie Platform: Cloudflare Name: _cfuvid |
Used by the content network, Cloudflare, to identify trusted web traffic and set rate limiting rules. |
Retention: session |
|
Type: Functional Cookie Platform: Oracle Name: JSESSIONID |
JSESSIONID is a platform session cookie and is used by sites with JavaServer Pages (JSP). The cookie is used to maintain an anonymous user session by the server. |
Retention: Session |
|
Type: Analytics / Targeting Cookie Platform: HubSpot Name: __hssrc |
Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. |
Retention: Session |
|
Type: Analytics / Targeting Cookie Platform: HubSpot Name: __hstc |
The main cookie for tracking visitors. |
Retention: 13 months |
|
Type: Analytics / Targeting Cookie Platform: HubSpot Name: __hssc |
This cookie keeps track of sessions. |
Retention: 30 minutes |
|
Type: Analytics / Targeting Cookie Platform: HubSpot Name: hubspotuk |
This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. |
Retention: 13 months |
- Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies:
- Cloudflare
- Oracle
- HubSpot
Our Platform uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Platform is used. This, in turn, enables us to improve our Platform and the Services offered through it. You do not have to allow us to use these cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you. To opt out of being tracked by Google Analytics across all Platforms, visit http://tools.google.com/dlpage/gaoptout.
- Consent and Control
- Before cookies are placed on your computer or device, you will be shown an banner or pop-up where you can choose which analytical, functionality and targeting cookies we can set by clicking on the button. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You can also choose to "Reject All" cookies in the cookie banner. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Platform.
- In addition to the controls that we provide, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit aboutcookies.orgor www.allaboutcookies.org. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- The links below provide instructions on how to control cookies in all mainstream browsers:
- Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
- Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
- Microsoft Edge: https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
- Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
- Safari (iOS): https://support.apple.com/en-gb/guide/deployment/depf7d5714d4/web
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-Platform-preferences
- Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
- Changes to this Cookie Policy
- We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of our Platform after the changes have been made. You are therefore advised to check this page from time to time.
- In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
- Further Information
If you have any questions or concerns about our use of cookies, please contact us at support@layer8.io.