About Workspace Group Plc

With over three decades of expertise, Workspace Group is London’s premier provider of flexible office spaces, supporting a thriving community of more than 4,000 of the city’s most innovative businesses

Technology is at the heart of Workspace’s customer experience, playing a pivotal role in creating smarter, more connected environments. From state-of-the-art Wi-Fi networks to centralised building management tools, Workspace leverages cutting-edge technology to ensure seamless operations and empower businesses to work smarter.

The Workspace ethos extends beyond physical spaces, building vibrant, inclusive communities through networking events, workshops, and social activities. Workspace provides the perfect environment to support businesses as they adapt, grow, and thrive—all underpinned by reliable, intuitive technology.

The Challenge

Workspace embarked on an ambitious project to develop myWorkspace, a centralised building management application designed to enhance customer control over their workspace experience. This app aimed to integrate functionalities such as door access, network connectivity, and more into one cohesive platform.

The scale and diversity of Workspace’s 80+ buildings across London posed a significant challenge. With a wide array of suppliers and vendors powering their technology infrastructure, ensuring a consistent and seamless experience for customers became increasingly complex.

A critical focus was simplifying the provisioning of secure, high-speed Wi-Fi across their entire estate. Workspace needed a solution that:

• Minimised the complexity of integrating multiple technology service providers.
• Reduced costs and long-term maintenance efforts.
• Ensured seamless, user-friendly experiences for staff and visitors.
• Future-proofed their operations to adapt to evolving technologies.
  
  

The Solution: Layer8 Platform

Workspace chose the Layer8 Platform Unified API and its innovative Integration as a Service model to overcome these challenges. This partnership transformed the development and ongoing management of the myWorkspace app.

Key Benefits Delivered by Layer8:

1. Accelerated Development:

   The Layer8 Unified API streamlined the development of Wi-Fi Credential Management functionality, reducing the time to delivery by 5x.

2. Simplified Integration:

   By abstracting the complexities of managing secure credentials across multiple service providers and backend systems, Layer8 eliminated the need for Workspace’s internal teams to tackle the intricacies of these integrations. Layer8’s developer portal offers an intuitive, professional interface that streamlines development.

3. Reduced Costs:

   With Layer8’s fully managed service, Workspace achieved up to 80% cost savings on ongoing integration maintenance and operational overheads.

4. Enhanced Customer Experience:

   High-availability SLAs and proactive monitoring ensured uninterrupted service for Workspace customers, providing peace of mind to stakeholders.

5. Future-Proof Operations:

   Layer8’s commitment to ongoing updates and improvements means Workspace can adapt to future technology advancements without the need for additional heavy investments.
   
   

What Workspace Says

"Layer8 has been a game-changer for us. Their platform not only accelerated the development of our myWorkspace app but also reduced the complexity of integrating with multiple providers. The cost savings and ongoing service quality have exceeded our expectations, allowing us to focus on delivering an exceptional experience to our customers."

— Chris Boultwood, Head of Technology, Workspace Group

The Result

Layer8 has enabled Workspace to provide a seamless, intuitive Wi-Fi management experience, strengthening their position as London's leading flexible office space provider. By unifying diverse systems into a single developer experience, Workspace's team can now focus on delivering exceptional customer experiences while reducing both costs and operational complexity.

Through this partnership with Layer8, Workspace continues to lead innovation in the flexible office industry, establishing new benchmarks for efficiency and customer satisfaction.